I receive many emails every day and many of them are very similar questions. Below is a list of some of the most common questions and links to their answers:
Why does it say that "Zen" (or any other word) is an invalid word?
I feel your pain on the word Zen (or any other word that you think should be valid). However, it is not a valid word, probably because it is a proper noun. Basic rule of thumb is that if you have to capitalize it then it is probably not valid. Here is a link to a scrabble word checker that will help you to verify which words are included in some of the standard dictionaries used in tournament play:
I don't remember my password to log in to my account on my new phone.
Do you still have the app installed on your old phone? If so, make sure it is updated to the latest version there and then go into the app settings and look for the "Change Password" button. It will let you set a new password so that you can log in on your new phone.
Windows phone push notifications and live tile move counts are not working.
I have heard from some users that when their phone battery gets low or they put their phone into power-saver mode that it disables push notifications so you might want to check your phone settings for that one. Also, I'm not sure if you have tried this, but you might want to try uninstalling and then reinstalling the app to see if that clears things up. If you do that, be sure to tap the "Already have an account?" link at the bottom of the startup screen to enter your same username and password and maintain all of your games.
My tiles are disappearing or I am not getting enough tiles in my rack on Windows 8.1.
This is a known bug that I do not yet know how to fix. I believe that it is something strange in Windows 8 where if you keep an application open for too long (even running in the background) then memory seems to get corrupted... Unfortunately, I don't have a fix for the issue. That said, I believe that if you ever see it acting strange, you can fully close down the app by dragging it from the top of the screen down to the bottom of the screen. This will shut it down (instead of just putting it in the background) so that the next time that you open the app it will load up fresh and it should not have those missing tiles issues.
Stuck game will not expire, or game shows error and will not sync when I try to submit.
Sounds like you have a game that no longer exists on the server but is somehow stuck on your phone. One way you could get rid of it is to uninstall the app and then reinstall it. When you log back in be sure to click the "Already have an account?" button at the bottom of the login screen and enter your same username and password. It will maintain all of your games and your win/loss record and it should clear up any stuck games.
How does scoring work at the end of the game?
There is a rule in Words By Post that when one player plays their last tile, the remaining tile points on their opponent's rack is added to their score and subtracted from their opponent. With WordsByPost, blank tiles are actually worth 15 points in this situation. If neither player can play at the end of the game, then both players should skip their turns and then all remaining tiles will be subtracted from each players' score and the player with the most points wins.
How does the ranking system work?
The game uses a system called the Elo rating system. Basically, the idea is that if you win your rank goes up and if you lose it goes down. If you beat someone who is ranked higher than you then your rank will go up more than if you win against someone who is ranked lower than you. The amount that you win by does not affect your rank change. What matters is how well ranked your opponent is.
Why don't my wins/losses add up?
Rankings are only affected by games that you play against random opponents. So when you challenge your friends directly it does not have any affect on your rating or your win/loss record. This is necessary in order to make the rankings system work. Otherwise it would be very easy to game the system and artificially inflate your ranking.
I can't find the "submit" button on my Android phone. How do I submit a word?
On small screen Android devices you may only see the board and your rack tiles when you first view a board. The trick is to use the d-pad directional buttons on the phone or use the optical scroll wheel at the bottom of your phone to scroll the board up and get access to the submit buttons.
Why does my Android phone keep vibrating?
I have heard for some Android phones users experience excessive vibrations even when they uncheck the vibrations option in settings. I have not been able to reproduce it on my own device so it is very hard to figure out how to fix it. I have heard from some users though that the only way to get it to stop vibrating is to uncheck all of the notification options in the settings. However, this will result in the game not automatically updating your awaiting moves but instead will only update when you open the app. Sorry that I don't have a better solution for you at this time.